Effective Date: January 27th 2025

At Rancie Financial, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you engage with our financial services.

By using our services, you agree to the terms of this policy. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal and financial information that is necessary to provide you with our services. This may include:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and Social Security number (or other government-issued identifiers).
• Financial Information: Bank account numbers, transaction history, credit scores, income details, tax information, and investment preferences.
• Sensitive Data: Information relating to your health, legal status, or any other sensitive financial data necessary for specific services.

We collect this information when you provide it to us directly or through our website, forms, or communications with our team.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Financial Services: To assist with investment planning, loan services, financial advice, and other related financial services.
• Communication: To send important updates, service-related notifications, and promotional materials (if you have opted into receiving them).
• Compliance and Legal Obligations: To comply with applicable laws and regulations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Improvement of Services: To enhance and personalize your experience with Rancie Financial, including improving our website functionality, service delivery, and customer support.

3. How We Protect Your Information

We implement a variety of physical, electronic, and procedural safeguards to ensure the confidentiality and security of your personal information. These safeguards include:

• Encryption: We use encryption technologies to protect your sensitive data during transmission and storage.
• Access Controls: Access to your data is restricted to authorized employees and contractors who need it to perform their duties.
• Regular Audits: We conduct regular security audits to ensure our systems and practices are up-to-date with industry standards.

While we make every effort to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, marketing partners, and IT support services. These parties are required to keep your information confidential and use it only for the purposes specified by us.
• Legal Compliance: We may disclose your personal information as required by law or regulation, including in response to legal processes such as subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction, but we will notify you of any such changes and offer you the opportunity to opt-out if applicable.

5. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly.

To exercise these rights, please contact us at the details provided in the “Contact Us” section.

6. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information.

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to collect information about your browsing activity. These technologies help us improve your experience, personalize content, and analyze usage patterns.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our site.

8. Third-Party Websites

Our website may contain links to third-party websites that are not owned or operated by Rancie Financial. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make updates, we will post the revised policy on our website with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Rancie Financial
4/420 Collins Street, Melbourne VIC 3000
Phone: 03 9671 4990
Email: enquiries@ranciefinancial.com.au